We hope you love your Sunny & Sass purchase, but if you are not 100% satisfied, we have options to get you in the perfect dress:
Returns and replacements require a valid Return Authorization Number (RA#). An RA# must be requested within 7 days of receipt of item.
Still have questions? Click here to reach one of our returns experts!
You must request a return authorization number and ship the item back within 7 days after receiving your order.
A prepaid shipping label request can be made during the RA request process, or you can provide your own label using any other trackable method. If you use our prepaid shipping label, a shipping & handling fee of $8.95 for the first item and $4.95 for each additional item returned will be deducted from your refund.
All items should be returned in the same condition as when you received them: unworn, undamaged, salable, with original tags and packaging. Items returned with signs of obvious use may be subject to the return being rejected and the item returned to the customer at their expense.
All returns require a valid Return Authorization # (RA). You must request an RA # and ship the item back within 7 days of receiving your order.
A prepaid shipping label request can be made during the RA request process, or you can provide your own label using any other trackable method. If you use our prepaid shipping label, a shipping & handling fee of $8.95 for the first item and $4.95 for each additional item returned will be deducted from your refund. All international customers are responsible to pay any and all fees when shipping back an item. (Duties, taxes, brokerage fees, etc.)
If you need to exchange your purchase, we are happy to help! Please contact us via phone at (1-888-843-7766) or chat, and we can offer you alternate options. Final Sale items cannot be exchanged or returned.
Exchange option is not available if you purchased using Afterpay.
We currently do not ship internationally.
All returns require a valid Return Authorization # (RA#). Please ‘Request a Return’ above.
Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with a tracking number. If at any time you would like an update on your order, you can use our order tracker below! As always, our customer support team is here for you! Visit our contact page for more info.
We are not currently experiencing any shipping delays on in-stock styles due to coronavirus (COVID-19). Shipments from our U.S. distribution center are adhering to the timelines below. For additional questions, click here.
All orders of in stock merchandise placed before 9 AM EST will be shipped the same business day*. Orders placed after 9 AM EST will be shipped the following business day.
Other items will ship by the date listed with the specific item. The shipping date is a processing day, not to be included in the shipping length of time.
* Business Days are Monday through Friday (non-holiday).
We at Sunny & Sass take the security of our customers very seriously. Therefore, we have implemented fraud filters in an effort to protect our customers against any suspicious or fraudulent charges. If your order triggers a review by our fraud prevention department, we may require additional information in order to approve it for processing. You will be contacted immediately in regards to this matter, and we ask that you contact us back as soon as possible to confirm your order and avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until the needed information is received and the confirmation process is completed. Orders may be flagged due to incorrect/incomplete billing or shipping information, address confirmation, or return policy review. Any delay in shipping or needed upgrade due to this verification process is the responsibility of the customer.
Any orders of $500 or more will require a signature at the time of delivery. If you are not available to sign for the package, the shipping provider will leave a notice of attempt to deliver. The shipping provider will not be able to leave the package.
Want to know the status of your order from Sunny & Sass? Simply fill in your order number and e-mail address in the boxes below, and click the "Find Order" button.
Want to know the status of your Sunny & Sass order? Simply fill in your order number and e-mail address in the boxes below, and click the "Find Order" button.
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